This policy explains prepaid-pack refunds and legacy subscription cancellations. Payments are processed by our third‑party payment provider acting as merchant of record.
1. Prepaid credit packs
Credit packs are not on sale, and none is offered until its purchase terms have been approved and published. If and when they are offered, they are one-time purchases and do not renew. The checkout and the receipt identify the pack-specific refund terms that apply, alongside any non-waivable rights under applicable law. We do not promise a pack refund window or non-expiry rule until those terms are published.
2. Legacy subscriptions & cancellation
Legacy Idiolect AI Pro is a monthly subscription billed in advance. You can cancel anytime; cancellation stops future renewals, and your Pro access continues until the end of the billing period you’ve already paid for. To cancel, use the link in the confirmation or receipt email for that subscription, or email hello@idiolect.app.
3. Refunds
- Legacy first payment. If you are not satisfied, request a refund within 7 days of your first legacy subscription payment and we will refund that payment in full.
- Renewals. Renewal charges are generally non‑refundable once the new period begins, since access is provided immediately — but if you were charged in error or have a genuine issue, contact us and we’ll make it right.
- Billing errors / duplicate charges. Contact us promptly so we can investigate and apply the published terms and any rights required by law.
4. How to request a refund
Email hello@idiolect.app from the account address you purchased with, with your approximate purchase date. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank and the payment provider.
5. Contact
Any questions about billing or refunds: hello@idiolect.app.